Support: punctures, breakdowns and accidents
One number covers everything, and it is the same number from the day you reserve to the day you hand the car back. Message us with your booking, your location and a photograph, and we tell you what happens next.
During the rental
A puncture
This is the most likely thing to go wrong on the island, and it is usually simple. Get the car off the carriageway if you can do it safely, put the hazard lights on and the warning triangle out, then message us before anyone touches the car.
- There is a spare wheel and a tool kit in the car, checked before your handover
- Tell us where you are, and send a photograph of the wheel
- We arrange help, or talk you through changing it yourself
When to stop driving
If any of these happen, move somewhere safe if you can, switch the engine off, and contact us before you go any further.
What to send us
These five things let us decide, on the first message, whether the car continues or stops.
After an accident
Stop, check that everyone is safe, and contact us. We stay on the same thread with you and handle the claim and any report.
- Do not move the car until you are told to, unless staying there is dangerous
- Photograph the scene, the other vehicle and the damage, from a few steps back
- We deal with the insurer, the police report and the recovery
- We log the case, escalate it and keep it in one place until it is closed
- Never settle anything in cash at the roadside, and never pay for a repair you have not agreed with us
At the end of the rental
- You agree the return time and place when you collect the car
- The car is checked with you against the photographs taken at handover
- You get written confirmation, or a provisional receipt naming the exact open issue
What we can and cannot do
We would rather tell you the limit up front than promise something the island cannot deliver.
Not booked yet?
This is the same thread you get from the day you reserve until the car is back. Send your dates and we will confirm what is available.